These Terms and Conditions govern your use of the Fluffee Company website (fluffee.company) and the purchase of products from any Fluffee country store. By accessing our website or placing an order, you agree to be bound by these terms. Fluffee Company is a division of Caruso Consulting Co Ltd, VAT ID 0765554000332, registered at Suite 28, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand.
You may use this website for lawful purposes only. You agree not to use the site in any way that violates applicable laws, infringes intellectual property rights, transmits harmful or malicious content, or interferes with the proper functioning of the website.
All content on this website — including text, images, logos, graphics and design — is the property of Fluffee Company or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute or use our content without prior written permission.
We make reasonable efforts to ensure the accuracy of information on our website, including product descriptions, pricing and availability. However, we do not guarantee that all information is error-free and reserve the right to correct any errors and update information without prior notice.
When you place an order through a Fluffee country store, you are making an offer to purchase products subject to these terms. We reserve the right to accept or decline any order. An order is confirmed when you receive a confirmation email from us.
Prices are displayed in the local currency of each country store and are subject to change without notice. The price applicable to your order is the price shown at the time of purchase. All prices are inclusive of VAT where applicable. Shipping costs are calculated at checkout based on your delivery location.
We accept major credit and debit cards, PayPal, Apple Pay and Google Pay. Payment is processed securely through PCI-compliant payment gateways. We do not store your card details. Your payment must be successfully processed before your order is dispatched.
Products are subject to availability. If a product becomes unavailable after you have placed an order, we will notify you and offer a full refund or suitable alternative.
We aim to describe our products as accurately as possible, including materials, dimensions and care instructions. Colours may appear slightly different on screen due to monitor calibration differences. We use only faux (synthetic) materials — no real animal fur, feathers or down is used in any Fluffee product.
To the fullest extent permitted by applicable law, Fluffee Company and Caruso Consulting Co Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our products or website, even if we have been advised of the possibility of such damages.
Our products are intended for normal domestic use as described. We are not liable for damage resulting from misuse, failure to follow care instructions, or use in a manner inconsistent with product specifications.
Our total liability to you for any claim arising from the purchase of a product shall not exceed the purchase price paid for that product.
These Terms and Conditions are governed by applicable law. Any disputes shall be resolved through good-faith negotiation in the first instance. If resolution cannot be reached, disputes may be submitted to the competent courts of the jurisdiction where you are located, to the extent required by applicable consumer protection law.
We reserve the right to update these Terms and Conditions at any time. The version published on our website at the time of your purchase will apply to that transaction. We encourage you to review these terms periodically.
For questions about these Terms and Conditions, please contact: